Privacy Policy

At Tsukie, we believe that trust is the most beautiful fabric we can weave. Just as we put care into every stitch of our clothing, we take the same care in protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your data when you visit our website or interact with us in any way.

By using our website or services, you agree to the practices described below.

 

1. Information We Collect

We collect information to help us serve you better and provide an experience that feels personal, secure, and seamless.

1.1 Personal Information
 When you interact with us - by placing an order, signing up for newsletters, or contacting us - we may collect:

  • Your full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

1.2 Automatically Collected Data
 When you browse our site, we automatically receive certain information to improve our website’s performance and user experience:

  • Device details (type, operating system, browser type)

  • IP address and location (approximate)

  • Pages visited, time spent, and referring URLs

  • Interaction data (clicks, cart activity, etc.)

1.3 Cookies and Similar Technologies
Cookies help us understand what you love most about Tsukie. They allow us to remember your preferences, show relevant products, and analyse website traffic. Some cookies are essential for site functionality; others are for personalisation and analytics. You can adjust cookie settings in your browser at any time.

 

2. How We Use Your Information

We use your data responsibly and only for legitimate business purposes, including:

  • Order Fulfilment: To process, confirm, and deliver your purchases.

  • Customer Communication: To respond to your inquiries, send updates, and provide support.

  • Marketing & Personalisation: To send newsletters, style recommendations, and promotional offers (only with your consent).

  • Website Improvement: To understand usage patterns and enhance your overall shopping experience.

  • Fraud Prevention & Legal Compliance: To prevent fraudulent activities and comply with applicable laws and regulations.

We strive to ensure that every interaction with Tsukie - from browsing to delivery - feels thoughtful, transparent, and safe.

 

3. How We Share Your Information

We value your trust and never sell your data. However, to serve you better, we may share necessary information with:

  • Platform Providers: Such as Shopify, which powers our online store.

  • Payment Gateways: Such as Razorpay or Stripe, to securely process your transactions.

  • Shipping & Logistics Partners: To deliver your orders to your doorstep.

  • Analytics & Marketing Tools: Such as Google Analytics or Meta Ads, to improve our products and outreach.

  • Service Providers: Who assist in marketing campaigns, email communication, or website maintenance.

All third-party partners are carefully selected and bound by confidentiality and data protection agreements, ensuring your information remains secure and used solely for intended purposes.

 

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy - including legal, accounting, or reporting obligations.

  • Customer account data is retained while your account is active.
    Order and transaction data are stored securely for record-keeping and tax compliance.

  • You may request deletion of your personal data at any time (see Section 7).

 

5. Data Security

Your security is at the heart of our operations.
We use SSL encryption, secure payment gateways, and other technical and organisational safeguards to protect your information from unauthorized access, disclosure, or alteration.

However, please note that while we strive for complete protection, no online transmission or storage system can be guaranteed 100% secure.

 

6. International Data Transfers

Since Tsukie may work with partners or service providers outside India (such as Shopify or analytics platforms), your data may be transferred internationally. We ensure that all such transfers comply with applicable data protection laws and maintain the same level of security and care.

 

7. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Request deletion of your data (“right to be forgotten”) where applicable.

  • Withdraw consent for marketing communications at any time.

  • Restrict or object to certain forms of data processing.

To exercise any of these rights, you can reach us at connect@tsukie.com or call +91 9898778882. We will respond within a reasonable timeframe, in accordance with applicable law.

 

8. Marketing and Communications

If you’ve subscribed to our newsletter or opted to receive updates, we may occasionally send you information about new collections, offers, or brand stories.
You can unsubscribe from these communications anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

We do not engage in unsolicited marketing or spam.

 

9. Children’s Privacy

Our website and services are intended for users aged 18 and above. We do not knowingly collect or store information from minors. If we become aware of such data being provided, we will delete it immediately.

 

10. Legal Compliance and Disclosure

We may disclose your personal data only when required to do so by law, regulation, legal process, or governmental request — or to protect our rights, users, and the integrity of our platform.

 

11. Updates to This Policy

As Tsukie continues to evolve, we may update this Privacy Policy from time to time to reflect new features, practices, or legal requirements. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.

 

12. Contact Us

We’re always here to help.
If you have any questions, feedback, or concerns about your privacy, please reach out:

📧 Email: connect@tsukie.in
 📞 Phone: +91 9898778882

 

At Tsukie, Privacy Is Personal

We understand that privacy is not just about data — it’s about trust. Just as every thread in our garments carries care and meaning, every step we take with your information is guided by respect and responsibility.

Thank you for letting us be part of your story.